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Don’t take our word for it – here are some warm words from our lovely customers.
They provide an invaluable service
We have been working with Tim and Knibbs for a quite a while and they provide an invaluable service. I would highly recommend choosing Knibbs for your IT requirements. The team are friendly, professional and they are always there to help when you need it. The team are knowledgeable and experienced in a lot of different areas of IT.
Knibbs have been supporting our IT for many years and we’ve always found their service to be excellent!
Always there for us
They are always there for us. Quick to respond in person when any issues arise. Instrumental in our property move a few years ago.
IT Support during lockdown
We are a firm of Chartered Accountants in mid-Sussex and our IT support is outsourced to Knibbs. We have all been working from home during lockdown and this has worked really well. The support has been excellent and has enabled us to continue working seamlessly.
Breath of fresh air
Knibbs have been outstanding and a breath of fresh air since we switched to them in August 2017. I have an excellent working relationship with them and would recommend them highly to anyone who is struggling to find an it company. During this period of lockdown, Knibbs have been amazing, very helpful, and has attended to the needs of my consultants directly, which has helped me massively as I know they are in safe hands whilst working from home. They always explain the solution to an issue clearly, answer any question(s) no matter how big or small, and will keep us updated until the issue is solved. If Knibbs haven’t heard from us in a while they will just call up to make sure everything is going smoothly, nothing is ever too much trouble for them.
Knibbs have been our IT support for many years
Knibbs always listen to your particular needs and requirements for your business and advise accordingly. It’s helped us to keep our systems up to date and importantly safe, which really helped us by making sure we continued fully operating during lockdown and if needed, fast continued support for our home workers.
Great Service once again!
Once again, superb and quick service from the team at Knibbs. Ordered a brand new NUC last Tuesday and it was personally delivered to my home three days later on Friday afternoon with everything built and working. Now spending my Monday putting all the software required to keep our computer playout system running.
Thanks to all the team at Knibbs for the great service as ever!
Professional Service With a Personal Touch
We have worked with Knibbs for over 3 years. We find that they are always very professional with an amazing personal touch, so much so that the engineer that we work with is affectionally known in our office as “our Graham”. We can contact Knibbs with any issue no matter how small or large and we know they will be there for us. I would highly recommend Knibbs to any company as they always make us feel really looked after.
The team and service are outstanding wouldnt hesitate to recommend
Exceptional IT Services
The Ashdown Forest Centre has been using the services of Knibbs for the last 4 years. We are a small team and a non-profit organisation predominantly self-financed. The customer service we have received from the team at Knibbs has been outstanding. No job is too small, the response time is excellent and their attention to detail (and patience!) is unfaltering.
Throughout the pandemic (and indeed beforehand) Knibbs have provided vital assistance to the Forest team, going above and beyond in their approach to resolve our often complex and convoluted IT issues. Their “can do” attitude to satisfying customer needs, and consistently pleasant and positive manner, is invaluable to our organisation.
Highly Knowledgeable, Professional and Helpful Indeed would thoroughly recommend!
We contacted Knibbs recently regarding a perceived IT upgrade requirement due to an un-reliable device.
I was able to make an online appointment for a telephone call with Tim Knibbs their CEO in the first instance.
I explained our requirement as we saw it and Tim walked me through some options. We decided on a comprehensive support package and to get a quote to upgrade some devices for future proofing.
Fate then had a hand in what came next and ironically we suffered a critical system failure with one of our devices. Knibbs were straight out the gate to help! Their knowledgeable and personable engineer Graham was amazing and turned around a full data salvage and system re-install within 48 hrs! Our Account Manager Neil has been on-hand preparing our support and back-up contract and we are looking forward to working with Knibbs for our upgraded set-up in due course.
Genuinely a superb service thus far, couldn’t recommend them enough! Friendly, highly professional, helpful and reliable.
Just a quick line to say thank you to your team, Graham, Greg and Carl for a very smooth move from Post Office House to Eden House. It all went very smoothly due to all the proactive work your team had carried out before the day of the move. Also, thank you for the excellent service your company has given us for over 10 years.