About Tim Knibbs

This author has not yet filled in any details.
So far Tim Knibbs has created 31 blog entries.

7 Apps That Can Help You Improve Customer Experience in 2023

Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with.In today’s world, people can order something on their phones and see it on their doorstep the next day. Keeping up with expectations means leveraging the right technology.As 2023 is on the horizon, it’s the perfect time to improve your customer experience. Thanks to cloud technology, you don’t have to spend a fortune to do it. Just put in place some of the applications [...]

2022-11-03T13:04:08+00:00By |

What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity.During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling.So, no longer is the business phone system tied to a physical location. This enables fluid management of a business with [...]

2022-10-05T14:03:50+01:00By |

Simple Guide to Follow for Better Endpoint Protection

Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network.The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses with 50-100 employees have roughly 114. Enterprise organizations with 1,000+ employees average 1,920 endpoints.Each of those devices is a chance for a hacker to penetrate a company’s defenses. They could plant malware or gain access to sensitive company data. An endpoint [...]

2022-10-05T14:03:54+01:00By |

Insider Threats Are Getting More Dangerous! Here’s How to Stop Them

One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection.Because insiders have authorized system access, they bypass certain security defenses. Such as those designed to keep intruders out. Since a logged-in user isn’t seen as an intruder, those security protections aren’t triggered.There are three troubling statistics from a recent report by Ponemon Institute They illustrate the importance of addressing this threat. Insider attacks are getting worse, taking longer to detect [...]

2022-10-05T14:04:01+01:00By |

Everything You Need to Know About Microsoft Viva Sales

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital.It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal.Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams. Microsoft Viva Sales is part of the “Viva” line of applications. These include things like Viva Insights for improved staff [...]

2022-10-05T14:04:13+01:00By |

Checklist for Better Digital Offboarding of Employees

Digital footprints cover today's modern workplace. Employees begin making these the moment they're hired. They get a company email address and application logins. They may even update their LinkedIn page to connect to your company.When an employee leaves a company, there is a process that needs to happen. This is the process of “decoupling” the employee from the company’s technology assets. This digital offboarding is vital to cybersecurity.You don’t want a former employee to maliciously email all your customers from their work email. Sensitive files left on a former staffer’s computer could leak months later.20% of surveyed businesses have experienced [...]

2022-10-05T14:04:18+01:00By |

Speech Recognition And Voice Commands

In this insight, we look at how you can use voice commands to carry out tasks in Windows, plus how speech recognition technology can be used for voice control of different systems and devices. How Does Speech / Voice Recognition Work?  Voice commands can be used to carry out tasks in Windows, plus Android and iOS, and in other situations due to the use of speech/voice recognition technology. Speech recognition works by combining a range of technologies, tools, and algorithms such as machine learning, natural language processing (NLP), and contextual awareness as conversational AI which facilitates a real-time dialogue between [...]

2022-11-09T12:53:03+00:00By |

9 Urgent Security Tips for Online Holiday Shopping

The holiday shopping season is taking off. This means that scammers have also revved up their engines. They're primed and ready to take advantage of all those online transactions.Don’t forget to stay safe online during the buying frenzy that occurs this time of year. An ounce of cybersecurity prevention is definitely worth a pound of cure. It can also save you from a financial or privacy nightmare.Here are some of the most critical safety tips to improve your online holiday shopping.Check for Device Updates Before You ShopComputers, tablets, and smartphones that have old software are vulnerable. While you may not [...]

2022-10-05T14:04:25+01:00By |

Companies To Increase IT Spend To Beat Recession

New research from Gartner suggests that companies may be planning to increase their IT spend to help them meet the challenges of a recession. The Recession  Following the worst bout of inflation for 40 years and a shrinking economy, in September the Bank of England raised interest rates as it reported that the UK is already in recession. Many financial commentators are now predicting that factors such as the effects of the war in Ukraine, China’s tough pandemic policies, and the US heading into recession could all be contributing to a global recession into 2023. Investing In IT To Save [...]

2022-10-28T17:42:27+01:00By |

7 Pro Tips for Microsoft 365

Microsoft 365 is the most popular of all major office productivity software. It has 48.8% of the global market share, just edging out Google’s apps, by a couple of percentage points. It’s used by individuals, small & mid-sized businesses, and larger enterprise organizations. It does everything a modern office needs. Including from word processing and spreadsheet work to cloud storage and video conferencing. Because Microsoft 365 is such a vast platform, with over 20 apps in total, it can be easy to miss helpful features. People tend to stick with what’s familiar. But this often causes them to miss out [...]

2022-10-13T13:02:36+01:00By |