What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity.During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling.So, no longer is the business phone system tied to a physical location. This enables fluid management of a business with [...]

2022-10-05T14:03:50+01:00By |

Everything You Need to Know About Microsoft Viva Sales

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital.It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal.Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams. Microsoft Viva Sales is part of the “Viva” line of applications. These include things like Viva Insights for improved staff [...]

2022-10-05T14:04:13+01:00By |

Companies To Increase IT Spend To Beat Recession

New research from Gartner suggests that companies may be planning to increase their IT spend to help them meet the challenges of a recession. The Recession  Following the worst bout of inflation for 40 years and a shrinking economy, in September the Bank of England raised interest rates as it reported that the UK is already in recession. Many financial commentators are now predicting that factors such as the effects of the war in Ukraine, China’s tough pandemic policies, and the US heading into recession could all be contributing to a global recession into 2023. Investing In IT To Save [...]

2022-10-28T17:42:27+01:00By |

WhatsApp for Business?

In this article, we look at the features, pros and cons of the business-focused version of WhatsApp. Launched in 2018  The business-focused Android version of ‘WhatsApp Business’ was launched in January 2018 in the UK, and the iOS version was launched in early 2019. Available for free, but with pricing per message and a cost for the API, the app is specifically aimed at the needs of small businesses, which account for 99.3% of all private sector businesses in the UK (FSB). Connect Small Businesses With Their Customers  At the time of its launch, Facebook-owned WhatsApp said that it wanted [...]

2022-10-28T17:35:43+01:00By |