IT and Telecoms Services for CIOs/IT Managers
CIOs, IT Managers and IT departments are ALWAYS busy and don’t have enough pairs of hands. We can provide you with augmented services to assist you in your day to day operations or for one-off projects.
The services we can provide for you are:
Project Installations
We can plan and install any new IT service such as servers, network appliances, software applications and upgrades. This allows your staff to maintain the day to day operations while we manage new project installations.
Procurement
We can provide hardware and software from all the leading vendors. Our online store is available 24/7 for you to purchase products. We can advise on product selection and get you good quantity discounts for roll-outs. We can work on roll-out plans for upgrades or company expansion, making use of our workshop and warehousing facilities to make any project more manageable.
24/7/365 Helpdesk
If you find your users need 24/7/365 assistance with operating their PC or mobile device we can provide a fully manned helpdesk for day to day help with operations with scripted escalations to either your teams or our own NOC services.
Hardware Configuration
We can pre-configure hardware to your specifications, ready to plug into your network. We can even handle any finishing touches to your hardware installation remotely or on-site.
3rd Line Support
Instead of employing senior staff to handle more complicated IT issues or tying up first line staff you can use our IT resources to assist you.
Regular Committed On-Site Engineers
Need extra pairs of hands on-site but don’t want to commit to extra head count? We can provide holiday cover, rotating of staff with different skill sets, and long term staff cover. We can provide engineers a couple of days a week, or every other week, 1/2 a day a month etc.
Network Monitoring/NOC Services
We can provide network monitoring of your entire network, PCs, printers, servers, switches and other network enabled devices. The monitoring service will alert anyone with access to the management platform for your site – this can be our engineers, your department or our NOC team where initial triage can be done out of hours if required. Our NOC team can also perform pre-arranged preventative maintenance tasks out of hours.