This privacy notice provides you with details of how we collect and process your personal data through your use of our
websites (Knibbs.com, cotemco.com, youritsupplier.co.uk, youritsupport.co.uk, youritsolved.co.uk, itsupportinsussex.co.uk, itsupportinkent.co.uk, yourtelephones.co.uk) and or in the engagement of our services.
By providing us with your data, you warrant to us that you are over 13 years of age.
Knibbs Computer Services Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us”
or “our” in this privacy notice).

Contact Details
Our full details are:
Full name of legal entity: Knibbs Computer Services Ltd
Email address for privacy related issues: privacy@knibbs.com
Postal address: Post Office House, 75 High Street, Uckfield, East Sussex TN22 1AA, United Kingdom
Telephone number: +44 1825 749416
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your
personal information changes by emailing us at privacy@knibbs.com

Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
• Communication Data that includes any communication that you send to us whether that be through the contact
form on our website, through email, text, social media messaging, social media posting or any other communication
that you send us. We process this data for the purposes of communicating with you, for record keeping and for the
establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests
which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal
• Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing
address, delivery address email address, phone number, contact details, purchase details and your card or bank
details. We process this data to supply the goods and/or services you have purchased and to keep records of such
transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or
taking steps at your request to enter into such a contract.
• User Data that includes data about how you use our website and any online services together with any data that
you post for publication on our website or through other online services. We processthis data to operate our website
and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our
website and/or databases and to enable publication and administration of our website, other online services and
business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to
properly administer our website and our business.
• Technical Data that includes data about your use of our website and online services such as your IP address, your
login data, details about your browser, length of visit to pages on our website, page views and navigation paths,
details about the number of times you use our website, time zone settings and other technology on the devices you
use to access our website. The source of this data is from our analytics tracking system. We process this data to
analyse your use of our website and other online services, to administer and protect our business and website, to
deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly
administer our website and our business and to grow our business and to decide our marketing strategy.
• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and
your communication preferences. We process this data to enable you to partake in our promotions such as
competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and
measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate
interests which in this case are to study how customers use our products/services, to develop them, to grow our
business and to decide our marketing strategy.
• We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and
advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand
the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which
is to grow our business. We may also use such data to send other marketing communications to you. Our lawful
ground for this processing is either consent or legitimate interests (namely to grow our business).
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refersto data that includes details about your race or ethnicity,
religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about
your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide
us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to
you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we
do this, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For
more information on this please email us at privacy@knibbs.com. In case we need to use your details for an unrelated new
purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.

We may collect data about you by you providing the data directly to us (for example by filling in forms on our website,
engaging in our web chat or by sending us emails). We may automatically collect certain data from you as you use our website
by using cookies and similar technologies. Please see our cookie policy at https://knibbs.com/site/cookie-policy
for more details about this.
We may receive data from third partiessuch as analytics providerssuch as Google based outside the EU, advertising networks
such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers
of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside
the EU.

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our
legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i)
you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing
communications and in each case, you have not opted out of receiving such communications since. Under these
regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still
opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any
marketing message sent to you.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of
other transactions, such as purchases, warranty registrations etc.

We may have to share your personal data with the parties set out below:
• Other companies in our group who provide services to us.
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in
accordance with the law. We only allow such third parties to process your personal data for specified purposes and in
accordance with our instructions.

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal
data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your
personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by
ensuring at least one of the following safeguards is in place:
• We will only transfer your personal data to countries that the European Commission have approved as providing an
adequate level of protection for personal data by; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms
approved by the European Commission which give personal data the same protection it has in Europe; or
• If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have
equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the
right to withdraw this consent at any time.

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed,
or accessed without authorisation. We also allow access to your personal data only to those employees and partners who
have a business need to know such data. They will only process your personal data on our instructions and they must keep it
We have proceduresin place to deal with any suspected personal data breach and will notify you and any applicable regulator
of a breach if we are legally required to.
We operate our data security processes in compliance with ISO 27001. Our ISO 27001 certification number is 14135229.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of
harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial
and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use
this information indefinitely without further notice to you.

Under data protection laws you have rights in relation to your personal data that include the right to request access,
correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of
processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at privacy@knibbs.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge
a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these
We may need to request specific information from you to help us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed
to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your
request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take uslonger than a month if your request
is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful
if you would contact us first if you do have a complaint so that we can try to resolve it for you.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We do not control these third-party websites and are
not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of
every website you visit.

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